Last updated: November 2026
Hydra Plumbing NSW (ABN 71 224 349 861) respects your privacy. This policy explains what personal information we collect through our website and when you contact us, and how we handle it.
What we collect
When you book a job, request a call back or contact us, we may collect:
- Your name, phone number and email address
- Your suburb or the address where the work is needed
- Details of the problem, and any photos you choose to send
How we use it
We use your information to respond to your enquiry, quote and carry out the work, contact you about your job, and send invoices. We do not sell, rent or trade your personal information, and we don’t add you to marketing lists without your permission.
Where it is stored
Booking and call-back requests are handled by our website host, Netlify, and delivered to our business email. We keep job records securely for as long as we need them for the job, warranty and our legal and tax obligations.
Website analytics and cookies
We use Google Analytics to understand how visitors use our website, such as which pages are viewed and how people find us. Google Analytics uses cookies and collects information like your device type, browser and approximate location. It does not tell us who you are. You can block or delete cookies in your browser settings, or opt out using Google’s browser add-on.
Our reviews section is provided by a third-party service that displays our public Google reviews.
Sharing your information
We only share your information when it is needed to do the job (for example, with a supplier or a council or water authority for compliance paperwork), or when required by law.
Accessing or correcting your information
You can ask to see, update or delete the personal information we hold about you at any time. Contact us using the details below and we’ll help.
Contact us
Hydra Plumbing NSW
Phone: 0414 464 474
Email: info@hydraplumbingnsw.com.au